Confidentiality

Hopaal Privacy Policy

Hopaal keeps some of your information secure for purposes that are relevant to you.

We use your personal information to improve your customer experience while protecting your privacy. Your personal information will be automatically deleted if your Hopaal Account has been inactive for 3 years. We will send you an email to inform you that your account has been deleted.

At Hopaal, we are 100% committed to protecting the privacy of our customers and visitors.

Here we explain how we use your information and why.

For more information, please contact our customer service at: hello@hopaal.com

How do we use your name and contact details?

Your identity and your postal and e-mail addresses are necessary for us to send you your orders.
We also use this information to send you information by e-mail (updates on your order, delivery information, etc.).
We need your details to detect fraud and protect you against it.

Your payment details

At Hopaal we take great care to ensure the security of your online payment.
The banking data are treated and stored only by our two partners Stripe and Paypal and are never in possession of Hopaal.

How do we use your contact history?

We need your contact details so that we can provide you with the best possible service and so that our Customer Service department can provide you with the best possible assistance.

How do we use your purchase history?

We need your purchase history in order to manage returns and support requests so that we can provide you with the best possible service and respond to all your requests.

How do we use information about your browsing via your computer or mobile phone?

This is information that you give us when you browse our site, such as your IP address, the type of device you use and how you use our site.
We need this information in order to improve our Site and to provide you with the best possible online shopping experience.
Hopaal does not require you to provide this information.
In fact, you have the right and option not to do so, however, you may not be able to place an order with us.

Sharing your information

Hopaal does not sell your personal information to third parties (including your name, address, e-mail or credit card information).
In order to provide you with the best possible service, we do share your information with companies that handle your order such as:
- Professionals responsible for operating our site (digital partners)
- Police authorities and fraud prevention agencies who help us prevent fraud

Newsletters

If you have authorised us to do so, we will send you newsletters by e-mail to keep you informed of our latest news and to help you discover new products.

How do I stop receiving newsletters?

You can stop receiving our newsletters at any time.

To do so, simply click on ‘unsubscribe’ at the bottom of the newsletter you have received by e-mail.
Once you have done this, we will update your profile to ensure that you no longer receive newsletters.

Keeping your information

We will retain your information for the lifetime of your account.
After 3 years of inactivity on your Hopaal Account, we will delete your Account and Personal Information.
We may also retain your information in order to comply with legal or regulatory requirements, resolve disputes, prevent fraud or abuse, or enforce our terms and conditions.

Cookies

A cookie is a text file stored by a website on your computer or mobile phone in order to collect data about your browsing on that site.
We use cookies to identify the sections and pages you visit in order to facilitate your browsing and online experience and to improve our services.

Your rights

You have rights concerning your personal information.

Here are the rights that you have in this respect.

First, you have the right to access the Personal Information that Hopaal holds about you and you have the right to be informed about how we use that information.

In the event that we have inaccurate information about you, you may change your personal information directly in your Hopaal Account at any time.

You have the right to ask us to delete your Personal Information or to stop using it in certain circumstances.

You may stop receiving our newsletters at any time (simply click on the ‘unsubscribe’ button at the bottom of any newsletter you receive by email).

Finally, if you have any difficulty in exercising your rights, you have the right to contact the Commission Nationale de l'Informatique et des Libertés in France.

Hopaal may make changes to the way we process your data.

If we do, we will post those changes on our Website.

If you have any questions or comments about this information, please do not hesitate to contact us.

You can contact us at the following address: hello@hopaal.com